Find quick answers to your questions below:


Are any tools needed?

  • Only a hard plastic mallet.

Why won't the tapered pins go into the holes?

  • Check your hole orientation. The hole on the outside of the truss is larger than the hole on the inside of the truss. You will also see a difference in hole size on the conical connector. Make sure all hole sizes match before inserting the pins.

How long before my order ships?

  • 24 - 48 business hours

How many people will it take to assemble?

  • Depends on the size of the structure and the experience of the people working with the truss.

How much is shipping?

  • The system calculates the cost to the delivery location during checkout. Add products to your cart, enter your zip code and choose your shipping option to see rates.

Do you offer powder coating?

  • Yes, we can powder coat in a variety of custom colors and finishes, or choose standard black or white. There is a 7-10 business day lead time. Powder-coated items are not returnable.

Is there an additional fee for powder-coated items?

  • Yes. The cost varies per structure and depends on the color and/or finish. Contact us for pricing.

Is the product in stock?

  • Inventory fluctuates on a daily basis. If a product is out of stock, the system will alert you when you add it to your cart.

How is my order packed when shipped by LTL Freight?

  • Items are boxed, strapped to a wooden pallet and shrink wrapped for protection during transit.

Do you offer shipping crates?

  • We do not offer shipping crates at this time.

Can I supply you with graphics to be created?

  • We do not offer any graphic services at this time. We can provide your graphics producer with detailed dimensions of the structure, and they will size printed graphics accordingly.

What is included in your kits?

  • Our kits include truss, plates and connection hardware only. Please see the features and sizes tab on the individual product page. Lights and accessories may be ordered separately. Unfortunately, we do not provide graphics.

How much weight can I place on the structure?

  • Please see the loading chart tab on the individual product page. If you are still unsure, contact us.

If I order the wrong part, can I return it for a refund?

  • Yes, you may return any non-custom, non-powder-coated item. All returns are inspected for damage and are subject to a standard 20 percent restocking fee. Items must be returned with all connection hardware for full credit. Customer is responsible for the cost of return shipping.

I ordered the wrong item. Can I exchange it for the correct one?

  • You may return the item for a refund (see above), and place a new order for the correct item(s). The transactions will be processed separately.

Can I submit a request for a custom design?

  • Yes. Fill out the custom exhibit form, and we will send you a drawing for review. We will contact you if any additional details are needed.

How long does it take for a custom design to be created?

  • We try to have all requests responded to in 24-48 business hours.

Do you accept purchase orders or any special terms for payments?

  • All orders must be prepaid.

How do the trusses connect to each other?

  • Our truss uses a conical connection method. See here.

Do you have a showroom we can visit?

  • No. To keep prices low, we do not have a physical store. All orders placed online ship directly from our warehouse in Knoxville, TN.

When is your next coupon going to be available?

  • Please see our "Deals" tab for current coupons and specials. We also occasionally send specials and coupons to our past customers (you may opt out).
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Payment Terms
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?

Additional Support
How do I contact you?